At Trusting Connections Counselling, we deeply understand the importance of privacy and confidentiality. Building trust is foundational to the healing journey, and we are committed to safeguarding your personal information with the utmost care and integrity. 

 

What Information We Collect

In order to provide you with tailored counselling services and a personalised website experience, we may collect certain details such as your name, contact information, and website usage data. We only gather information that is freely provided by you.

 

How We Use Your Information 

Your personal details are securely stored and only used for the purposes of:

- Enabling your access to our online counselling services and resources

- Processing purchases or payments related to our offerings 

- Sending you relevant statements or invoices

- Better understanding your needs to improve our services

 

We never share, rent or sell your private information to any external parties. 

 

Keeping Your Data Safe

Maintaining your confidentiality is a solemn responsibility we uphold through robust technical, physical and administrative security safeguards. Our systems are routinely monitored, and we adhere strictly to the Australian Counselling Association's Code of Ethics on data protection.

 

Transparency and Your Rights

You have full control over your personal information. We provide ways for you to access, update or delete your details whenever needed. If you ever have any privacy related queries or concerns, our compassionate team is here to listen and support you.

 

Your Trust Matters

At Trusting Connections Counselling, we view privacy as sacred ground. You can feel empowered knowing that your personal journey is carefully nurtured within a circle of unwavering confidentiality. We are honored to be your partners in healing.

 

With warmth,

The Trusting Connections Counselling Team